"I just wanted to tell you how grateful I and my family are for your having been there if for no other reason than to give advice during our time of crisis with my brother-in-law. I can't even begin to imagine just how difficult your job must be dealing with families in crisis on a daily basis. Evening just making one phone call to say, "How is everything going..." you are quite possibly the only phone call of that nature that a family may receive that week or for that matter at all! I'm sure that when these families are in these situations and they see no light at the end of the tunnel you are their light."

"I would like to thank you for all the time and effort you have put into placing my father, the awesome knowledge you have on the elderly and the programs available to help with the costs of eldercare. With the VA Aids and Attendance Benefit you referred to us, I didn't have to stress or feel like I was wasting my time finding the right care home. Now we can afford what my father needs and when his level of care changes and the cost rises, we no longer have to worry or move my father again."

"Words can't describe the appreciation that I have for what you did for me. You were really the only person who totally understood what I was going through and what I was trying to do."