"I just wanted to tell you how grateful I and my family are for your having been there if for no other reason than to give advice during our time of crisis with my brother-in-law. I can't even begin to imagine just how difficult your job must be dealing with families in crisis on a daily basis. Evening just making one phone call to say, "How is everything going..." you are quite possibly the only phone call of that nature that a family may receive that week or for that matter at all! I'm sure that when these families are in these situations and they see no light at the end of the tunnel you are their light."

"Words can't describe the appreciation that I have for what you did for me. You were really the only person who totally understood what I was going through and what I was trying to do."

"We are most grateful to you for the prompt, courteous, efficient and personable service. The past 16 months have been quite a journey for us and the toll it's taken has been far greater than ever imagined it would be. Although it has been such a challenging time, we have also experienced the joy of reunion between father and daughter and that is priceless. Thank you so very much for your empathetic and amiable assistance!"