"I just wanted to tell you how grateful I and my family are for your having been there if for no other reason than to give advice during our time of crisis with my brother-in-law. I can't even begin to imagine just how difficult your job must be dealing with families in crisis on a daily basis. Evening just making one phone call to say, "How is everything going..." you are quite possibly the only phone call of that nature that a family may receive that week or for that matter at all! I'm sure that when these families are in these situations and they see no light at the end of the tunnel you are their light."

"I am pleased to inform you that we have decided to place Dad with Gerry at Genesis Manor. We feel that this will be the best fit for everyone concerned. Thanks so much for all of your assistance and information; it has truly been a blessing to our entire family to have you onboard."

"After speaking to you on the phone yesterday, I knew that I had struck gold. I could tell immediately that you were a caring and organized person that would find us exactly what we were after. My mother and I have explored one of the residential care homes and it is perfect! Thank you, thank you, and thank you. You have no idea what a blessing you have been and a relief to our entire family."