"I just wanted to tell you how grateful I and my family are for your having been there if for no other reason than to give advice during our time of crisis with my brother-in-law. I can't even begin to imagine just how difficult your job must be dealing with families in crisis on a daily basis. Evening just making one phone call to say, "How is everything going..." you are quite possibly the only phone call of that nature that a family may receive that week or for that matter at all! I'm sure that when these families are in these situations and they see no light at the end of the tunnel you are their light."

"I can't thank you enough for all the help you have given us. Even though our need is no longer urgent it will be needed in the future and we can be prepared. Your sincerity, listening and calm demeanor helped me get myself under control in a very tense situation. Thank you and God bless you."

"Thank you so much for the update and information. We could never have done all this without your quick response and help."